3614126 - 1H 2025 - Errors when trying to preview or send an Offer Letter - Recruiting Management

Symptom

When trying to preview or send an Offer Letter from an application, an error appears:

errorId=0e291033-7615-4f61-b578-58104164022f, fingerprint=864eb21176b8dade62eb16aea93b74aadc0964cc, timestamp=2025-05-28T10:55:22.932+0000, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorId=0e291033-7615-4f61-b578-58104164022f, timestamp=2025-05-28T10:55:22.932+0000, and the version information from the current screen) if the issue keeps occurring., server=XXXXXXXXX, versionInfo=Release%3A%202505.20250523162034%0A%20%20%20%20Server%3A%2017sc52bcf01%0A%20%20%20%20Timestamp%3A%202025-05-28T10%3A53%3A06.627%2B0000

Please notice that we have 3 different fingerprints for this issue:

fingerprint=Exception stackTrace is empty

fingerprint=32bb1b0430cc56c6e0ca326b708cf901add30ac6

fingerprint=864eb21176b8dade62eb16aea93b74aadc0964cc

Environment

SAP SuccessFactors Recruiting Management

Keywords

Offer Letter, preview, next step, error, 864eb21176b8dade62eb16aea93b74aadc0964cc, KI2505 , 32bb1b0430cc56c6e0ca326b708cf901add30ac6 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Known Error

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