SAP Knowledge Base Article - Public

3614135 - Duplicate Record Error received when we submit MPH - Onboarding

Symptom

The following error is shown when the responsible user submits MPH : "There are duplicate records with the same value for the following fields: Sequence Number, User ID. Compare them and remove the one you don’t need."

Environment

SAP SuccessFactors Onboarding

Cause

This is a Known Issue.

Resolution

  • Product Engineering is investigating a solution.
  • Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

Workaround

  • Kindly create a ticket with the component LOD-SF-OBX-EC, we will run a script to delete the duplicate entry and identify the business rule which is causing the duplicate entry within the database. 

@SAP Product Support : Please refer to the internal notes.

See Also

Keywords

KI2511, OBX-38988, There are duplicate records with the same value for the following fields: Sequence Number, User ID. Compare them and remove the one you don’t need, Sequence Number, UserId, Manage Pending Hire, MPH, 1H 2025
, KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Known Error

Product

SAP SuccessFactors Onboarding all versions

Attachments

Pasted image.png
Pasted image.png
Pasted image.png