SAP Knowledge Base Article - Public

3614433 - When Quote Layout Header Label contains apostrophe, quote freezes

Symptom

In case a Quote Layout Header Label contains an Apostrophe in it, when user attempt to edit a quote, user will not be able to scroll on page.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  • Add an apostrophe to a translation of a value that will be used in the Quote Layout Header Label
  • Set the dictionary to the user
  • Edit a Quote
  • User will not be able to scroll
  • Change the dictionary to another that the label do not contain apostrophe
  • Edit Quote
  • User will be able to scroll the quote.

Cause

Bug.

Resolution

  • Cause: Due to a change introduced in CPQ-2502, when apostrophe is used, a JS Binding error is thrown, causing quote to freeze
  • Workaround: Remove Apostrophe from Quote Layout Header Label
  • ETA: No ETA.

See Also

Known Issues in SAP CPQ

Keywords

Freeze, Quote, Apostrophe, JS Error, UI, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2024