SAP Knowledge Base Article - Public

3614443 - Collaboration Window Language Dropdown List Shows Blank Values

Symptom

You are working in the Collaboration Window, however when trying to select a language in the Settings section, the dropdown list shows blank values.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Open the Collaboration Window.
  2. Perform the login in the required tenant.
  3. Click on the Menu button.
  4. Go to Settings.
  5. Click on General.
  6. Open the dropdown list for Language.

Here, the list displays entries, however they are blank.

Cause

The issue may be caused due to an inconsistency in the Collaboration Window cache.

Resolution

Please clear the cache of the Collaboration Window and try to restart the tool.

In order to clear the cache, follow the below steps:

  1. Uninstall the Collaboration Window.
  2. Open the Windows menu on the desktop.
  3. Enter the Registry Editor.
  4. Expand the path HKEY_CURRENT_USER -> Software -> SAP -> Business ByDesign -> Collaboration Window.
  5. Right-click on Collaboration Window.
  6. Click on the Delete option.
  7. Re-install the Collaboration Window.

Keywords

Collaboration, Tool , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions