SAP Knowledge Base Article - Public

3614455 - Receiving 400 Error when Accessing Candidates in Redesigned Workbench - Recruiting Management

Symptom

Particular recruiter encounters a 400 error when using the redesigned workbench. 

"An application error has occurred. Please try again later or
copy the following error information and send it to your
Support group in case the problem persists.
internalMessage=Failed to Get Application Details Metadata
errorMessage=Service /rest/recruiting/application/v1/application/detail/layout?
jobRequisitionld=xxxxx&applicationStatusld=undefined&candidateType=EX
TERNAL gave 400
status=400
timestamp=xxxx-xx-xxTxx:xx:xx.xxxZ"

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Proxy as particular recruiter
  2. Access the latest workbench
  3. Click on any candidate
  4. Then the error appears

Cause

The cause of the issue is currently under investigation.

Resolution

  • This is a known issue, currently being investigated by our Engineering team. 
  • Click on star to bookmark this article in order to receive updates about this issue.
  • For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad.

Keywords

400, candidates, latest workbench, Redesigned workbench, application, recruiter, legacy workbench, UXR, error , KBA , LOD-SF-RCM-APP-LWB , Latest applicant WorkBench , Bug Filed

Product

SAP SuccessFactors Recruiting 2505