3614494 - "OpenID provider cannot process the request because the configuration is incorrect" error when accessing SuccessFactors

• When accessing a SuccessFactors instance integrated with an SAP Cloud Identity tenant, the following error appears:
  OpenID provider cannot process the request because the configuration is incorrect. Please contact your system administrator.
• In the Troubleshooting Logs, the following errors can be seen:
  • Signed JWT rejected: Another algorithm expected, or no matching key(s) found.
  • Identity provider response could not be handled. Caused by: The authentication process did not set an authenticated principal in the current thread.

• SAP Cloud Identity Services
• SAP SuccessFactors HCM Suite

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