SAP Knowledge Base Article - Public

3614604 - Phone Call Deletion Fails

Symptom

When deleting a Phone Call record using the data impex tool, the deletion fails with error 422.

Environment

 SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  1. Go to settings
  2. Go to import/export.
  3. Open Phone Calls.
  4. Export a Phone Call.
  5. Then select import-delete.
  6. Select the file you just exported.
  7. The deletion fails with error 422.

Cause

This occurs when a related object exists for the Phone Call.

Resolution

A Phone Call can only be deleted when no related object exists.

Keywords

Phone Call, Delete, Data, Import, Export, 422 , KBA , CEC-CRM-PH , Phone Calls for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0