Symptom
When deleting a Phone Call record using the data impex tool, the deletion fails with error 422.
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Go to settings
- Go to import/export.
- Open Phone Calls.
- Export a Phone Call.
- Then select import-delete.
- Select the file you just exported.
- The deletion fails with error 422.
Cause
This occurs when a related object exists for the Phone Call.
Resolution
A Phone Call can only be deleted when no related object exists.
Keywords
Phone Call, Delete, Data, Import, Export, 422 , KBA , CEC-CRM-PH , Phone Calls for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0