SAP Knowledge Base Article - Public

3614615 - Unable to Perform Data Cleanup Activity in Cloud for Customer – Use Data Archiving Instead

Symptom

Unable to perform a Data Cleanup activity in SAP Cloud for Customer, as no option is available to delete or clean up historical business data

Environment

SAP Cloud for Customer

Cause

SAP Cloud for Customer does not support Data Cleanup activities; data management is supported through Data Archiving

Resolution

Direct deletion of historical business data based on Business Objects (BOs) is not supported in the SAP Cloud for Customer production environment. To manage historical data, use the supported Data Archiving functionality by enabling archiving for the relevant business objects and maintaining the appropriate retention periods.

For detailed instructions on enabling and configuring archiving, refer to the documentation https://help.sap.com/docs/sap-cloud-for-customer/solution-guide-for-sap-sales-cloud/scope-and-configure-archiving.

    See Also

    http://community.sap.com/t5/crm-and-cx-blog-posts-by-sap/archiving-new-selection-criteria/ba-p/13548504

    https://community.sap.com/t5/crm-and-cx-blog-posts-by-sap/archiving-new-functionality-in-2011-release/ba-p/13487178

    Keywords

    Data Cleanup, Data Deletion, Delete Data, Historical Data, Data Archiving, Archiving Configuration, Retention Period, Business Object, BO, Remove Data, Purge Data, Data Retention, Cleanup Activity, Archive Data , KBA , LOD-CRM-ADM , Administration UI , LOD-CRM-ARC , C4C Archiving , How To

    Product

    SAP Cloud for Customer core applications 1.0