3614780 - SuccessFactors Android Mobile App: Pay Statement Fails to Open with Third-Party Viewer

Android users are unable to view their pay statements in the SF Mobile App. Whether accessed via the "View My Pay Statement" quick action or through Payroll > Pay Statement, the app displays a blank screen. A pop-up appears prompting the user to open the Pay Statement with a third-party application. When a third-party app is selected, the pay statement fails to open, and users may encounter error messages such as:

• "Couldn't load object. Looks like there's something wrong with this object"
• "Unsupported file type"

• SAP SuccessFactors HCM Suite
  • Integration
    • Mobile Pay Statement

SF Mobile App, Android, Pay Slip, Blank Screen, Third-Party App, Document Viewer, Unable to View Payslip, Mobile App Bug, PDF Viewer, Quick Action, SAP SuccessFactors, Mobile Payslip Issue, Attachment Download, Pay Statement, Payroll, Mobile, KBA, LOD-SF-INT-MAS, SF Mobile APP Pay Statement Mashup, LOD-SF-INT, Integrations, Problem, Couldn't load object. Looks like there's something wrong with this object, Couldn't load object, Looks like there's something wrong with this object, Unsupported file type , KBA , LOD-SF-INT-MAS , SF Mobile APP Pay Statement Mashup , Known Error