3614780 - SuccessFactors Android Mobile App: Pay Statement Fails to Open with Third-Party Viewer

Android users are unable to view their pay statements in the SF Mobile App. Whether accessed via the "View My Pay Statement" quick action or through Payroll > Pay Statement, the app displays a blank screen. A pop-up appears prompting the user to open the Pay Statement with a third-party application. When a third-party app is selected, the pay statement fails to open, and users may encounter error messages such as:

• "Couldn't load object. Looks like there's something wrong with this object"
• "Unsupported file type"

• SAP SuccessFactors HCM Suite
  • Integration
    • Mobile Pay Statement

1. Log in to the SF Mobile App.
2. On the home screen, tap the Quick Action labeled "View My Pay Slip." or go to the Payroll > Pay Statement.
3. The latest payroll amount is displayed.
4. Tap on "View Pay Statement."
5. The user is presented with a blank screen.
6. A pop-up appears on the blank screen, prompting the user to open the document with a third-party app.
7. When attempting to open the Pay Statement using the third-party app, the document fails to load or display.

This is a Known Issue.

The fix for this issue is planned to be deployed on below dates:

Preview: Monday, June 2, 2025

Production: Thursday, June 12, 2025

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