SAP Knowledge Base Article - Public

3614862 - Ticket Timeline View is Slow

Symptom

The ticket timeline view is loading very slowly.

Environment

  • SAP Cloud for Customer

Reproducing the Issue

  1. Go to "Service Request" WC.
  2. Go to Tickets view for a sample ticket.
  3. It takes quite some time to load the timeline on the Overview tab.

Cause

Ticket timeline is expected to take some time to load however if this exceeds one minute then this would be possibly a performance issue. Anything below this falls within our expectations for performance.

Resolution

If the loading time exceeds one minute please raise a case with support so we can address the issue.

Keywords

Service, Ticket, Timeline, Loading, Wait, performance. , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions