Symptom
When selecting Take action to resolve the TNC, uploading the signed FAN, and then selecting submit, nothing happens.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Select Take action to resolve the TNC.
- Upload the signed FAN.
- Select submit.
- Observe that nothing happens.
Cause
Onboarding Compliance Metadata Sync Job not enabled.
Resolution
- Run the Onboarding Compliance Metadata Sync Job to sync compliance pages/forms.
- Ensure the page is updated with the latest compliance information.
- Test again
See Also
Keywords
tnc, take action, onboarding, e-verify, compliance metadata sync job, fan upload, submit issue, error message, onb, hiring process, manual form i-9, sync pages, obx , KBA , LOD-SF-OBX-EVF , Everify , Problem
Product
SAP SuccessFactors Onboarding all versions