SAP Knowledge Base Article - Public

3614879 - Unable to submit TNC task - Onboarding

Symptom

When selecting Take action to resolve the TNC, uploading the signed FAN, and then selecting submit, nothing happens.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Select Take action to resolve the TNC.
  2. Upload the signed FAN.
  3. Select submit.
  4. Observe that nothing happens.

Cause

Onboarding Compliance Metadata Sync Job not enabled.

Resolution

  1. Run the Onboarding Compliance Metadata Sync Job to sync compliance pages/forms.
  2. Ensure the page is updated with the latest compliance information.
  3. Test again

See Also

Keywords

tnc, take action, onboarding, e-verify, compliance metadata sync job, fan upload, submit issue, error message, onb, hiring process, manual form i-9, sync pages, obx , KBA , LOD-SF-OBX-EVF , Everify , Problem

Product

SAP SuccessFactors Onboarding all versions