SAP Knowledge Base Article - Preview

3614957 - Service is unavailable when trying to log in into Incentive Management using SSO

Symptom

When logging in on Incentive Management using Single Sign-On, the following error message will be displayed on the screen:

"Service is unavailable, we apologize for inconvenience. We are actively working to resolve the issue, please try again soon."


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Environment

SAP SuccessFactors Sales Performance Management

  • Incentive Management on Legacy Hana
  • Incentive Management on Legacy Oracle

Product

SAP SuccessFactors Incentive Management 2025

Keywords

Service unavailable, Unable to Login, Incentive Management, Login Error, SSO. , KBA , CEC-SAL-COM-USR , Organization and User Data Setup , CEC-SAL-COM , SuccessFactors Incentive Management , Known Error

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