Symptom
When saving a change in the position configuration, a hire record was create in job information.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Go to Manage Data > Position
- Make any change to Position > Save
- Go to Job Information Record
- There is a new record for the change but the event reason has a hire event
Cause
There is a rule triggering to SET event reason with a hire event when the position is changed. The event reason/event does not go through validation in the position2job sync as per system design.
Resolution
- Correcting the behavior: disable the rule or change its configuration to avoid new wrong hire records from being created:
- Reproduce the behavior;
- Collect a rule trace (2257064 - Employee Central - Business Rule Execution Log)
- See which rule is setting a hire event;
- Fixing the affected users:
- It is not possible to delete the hire record created during this process via UI as validation will not allow it;
- To fix the record, it is necessary to import job information on full purge (2317955 - How to Correct or Remove Job Information Via Import in Full Purge Mode).
Note: changes that includes hierarchy adaptation will trigger business rules and will also not be included in the validation (3566087 - The Position to Job Information Sync triggers the Business Rule regardless of the Rule Context set).
If adding the validation in the position2job sync is something you wish to be implemented, we encourage to raise an enhancement request and it will be evaluated for future releases (learn more at 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me).
Keywords
incorrect hire event, manager change, position sync, job information, sap successfactors, employee central, event reason, data inconsistencies, full purge, pos2job sync, duplicated hire record, change start date, hire date, employee central, position, position change, INC12929087, hierarchy adaptation, hierarchy, position sync , KBA , LOD-SF-EC-POS-JTP , Job Information to Position Sync , LOD-SF-EC-JOB , Job Information , Problem
SAP Knowledge Base Article - Public