3615000 - Resolving Provisioning Report Failures Due to Duplicate Emails

During the execution of a provisioning report within SAP IAG, an error message may appear indicating:

• Failed to create entity. HTTP operation failed invoking https://IAS_DOMAIN.accounts.ondemand.com/scim/Users with statusCode: 409 and response: {\"schemas\":[\"urn:ietf:params:scim:api:messages:2.0:Error\"],\"status\":\"409\",\"detail\":\"A user with the same primary email already exists!\",\"scimType\":\"uniqueness\"}","status":409}

This issue typically arises when there are duplicate user entries in the Identity Authentication Service (IAS), all linked to the same email address.

Furthermore, the problem may occur if a user profile is classified as either 'Inactive' or 'New' instead of 'Active', which is necessary for successful provisioning.

SAP Cloud Identity Access Governance 2.0

Provisioning Report Error, Duplicate Email Address, provisioning report, Active User Status, Inactive User Issue, New User Account, A user with the same primary email already exists!, Failed to create entity. HTTP operation failed invoking, 409,  Identity Authentication Service, IAS, inactive user profiles, active user requirement  , KBA , GRC-IAG-CFG , IAG Configurations and Administration , Problem