Symptom
- <SACTENANTURL>.authentication.<datacenter>.hana.ondemand.com/saml_error when trying to logon to SAC
Environment
- SAP Analytics Cloud 2025.8.6
Reproducing the Issue
- Log onto SAC system
=> Observe that the error message "InResponseToField of the Response doesn't correspond to sent message XXXXX" - In har file, notice below information in Request URL
=> <SACTENANTURL>.authentication.<datacenter>.hana.ondemand.com/saml_error
Cause
This issue is related to partitioned cookies from the SAP Authorization and Trust Management Service.
Resolution
This issue is already fixed by development group.
It's recommended to clear browser cache to confirm the fix is fully effective.
KBA:
3402492 - How to clear Cache and Cookies of Browser - SAP for Me
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Getting Started with SAP Analytics Cloud
- Need More Help? Contact Support or visit the solution finder today!
Keywords
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud , KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem