3615087 - Unable to log into SAP Analytics Cloud (SAC) system under the normal mode of the browser

• <SACTENANTURL>.authentication.<datacenter>.hana.ondemand.com/saml_error when trying to logon to SAC

• SAP Analytics Cloud 2025.8.6

1. Log onto SAC system
   => Observe that the error message "InResponseToField of the Response doesn't correspond to sent message XXXXX"
2. In har file, notice below information in Request URL
   => <SACTENANTURL>.authentication.<datacenter>.hana.ondemand.com/saml_error 

This issue is related to partitioned cookies from the SAP Authorization and Trust Management Service. 

This issue is already fixed by development group.

It's recommended to clear browser cache to confirm the fix is fully effective. 
KBA:
3402492 - How to clear Cache and Cookies of Browser - SAP for Me

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Getting Started with SAP Analytics Cloud
• Need More Help? Contact Support or visit the solution finder today!

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud , KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem