3615092 - Directly mapped token is blank for MDF Workflow custom email

For MDF Workflow related custom email created via Document Generation - if the mapping of the token is 'Direct mapping' then the token is blank in the email received.

• SAP Successfactors HCM Suite
• SAP Successfactors Employee Central

Its confirmed by Engineering team that for MDF workflow related email, for direct mapping token in document template is set then it’s not supported. The token won’t be resolved. Hence, the token is blank in the email received.

System behavior.

2606814 - Custom workflow template behavior for direct mapped and rule mapped fields

INC12363061, MDF workflow, custom email, document generation, document template, direct mapping, blank value in email, custom MDF, standard MDF. , KBA , LOD-SF-MDF-WFL , Custom Object based Workflows , LOD-SF-EC-WFL-CUS , Custom Workflow Notifications , Product Enhancement

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions