SAP Knowledge Base Article - Public

3615445 - Joule Conversation history and expiration

Symptom

  • How long Joule conversation history is visible before it vanishes
  • How long SAP stores the chat history

Environment

SAP SuccessFactors HCM Suite

Resolution

1.Joule conversations history is deleted automatically 7 days after the creation date. Expired conversations cannot be continued. They can only be referenced for past interaction history. 

2. Joule conversation expires after 8 hours of inactivity. Upon expiration you'll be notified and provided with an option to trigger a new conversation. 

See Also

Joule Guide to its capabilities and functionalities

Joule compiled public documentation

Keywords

Joule conversation validity, joule conversation history availability, Joule chat history, conversation threads, Joule conversation expiration , KBA , LOD-SF-PLT-DA , Joule in SuccessFactors , How To

Product

SAP SuccessFactors Platform all versions