SAP Knowledge Base Article - Public

3615468 - Error when trying to upload a User Certificate

Symptom

When trying to upload a certificate, error message is thrown: "The provided certificate is invalid. Please provide a new certificate".

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  • Go to Setup
  • Security -> Certificate Management -> User Certificates 
  • Click on New Certificate
  • Choose a User
  • Try to upload certificate
  • "The provided certificate is invalid. Please provide a new certificate".

Cause

Invalid Certificate Format.

Resolution

  • Certificates that will be uploaded in User Certificate should be on PEM Format
    • Certificates in PEM format are Base64 encoded ASCII files and when opening them in text editor it can be seen  "-----BEGIN CERTIFICATE-----" and "-----END CERTIFICATE-----" statements.

See Also

Create User Certificates | SAP Help Portal

Keywords

Certificate, User, Security, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2024