Symptom
When trying to upload a certificate, error message is thrown: "The provided certificate is invalid. Please provide a new certificate".
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Go to Setup
- Security -> Certificate Management -> User Certificates
- Click on New Certificate
- Choose a User
- Try to upload certificate
- "The provided certificate is invalid. Please provide a new certificate".
Cause
Invalid Certificate Format.
Resolution
- Certificates that will be uploaded in User Certificate should be on PEM Format
- Certificates in PEM format are Base64 encoded ASCII files and when opening them in text editor it can be seen "-----BEGIN CERTIFICATE-----" and "-----END CERTIFICATE-----" statements.
See Also
Keywords
Certificate, User, Security, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed
Product
SAP CPQ 2024