SAP Knowledge Base Article - Preview

3615818 - Case insights wrong number

Symptom

Customer wonders why there are more cases in eSAC than in Workcenter Cases


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Environment

SAP Analytics Cloud, SAP Sales Cloud and SAP Service Cloud Version 2

SAP Analytics Cloud, embedded edition

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

total cases, all cases, SAP_Case Insights, mismatch, wrong number , KBA , CEC-CRM-ANA , Analytics for SAP Sales/Service Cloud , Problem

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