3615869 - SQL anywhere service is getting terminated

Symptom

SQL anywhere services is getting terminated and unable to connect to CMS

Observed error from CMS logs:

|1b9895ce-cdeb-3dd4-e8fb-2235463d206b|2025 05 29 10:57:02:494|+0300|Error| |>>|E| |cms_PSAPDSPAP1.CentralManagementServer|11076|5608|| ||||||||||||||||||||||assert failure: (NameServer.cpp:528). (error.m_IDSError == IDS_WAS_SHUTDOWN_IN_PROGRESS : Error in GetOCAServersByKeySAP BusinessObjects BI platform CMS: CMS system database "BI4_CMS_DSN" is not available. The error cannot be rectified by the end user. Please report this error to your system administrator or database administrator. (FWB 00024) No database connections remaining.

Environment

SAP Information Platform services 4.x
SAP Business objects Business intelligence platform 4.x
SAP Data Services 4.x
Windows OS

Product

SAP BusinessObjects Business Intelligence platform all versions ; SAP Data Services 4.3

Keywords

BI4_CMS, SQL Anywhere , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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