3615869 - CMS system database "<DSN_Name>" is not available.

Symptom

Not able to login CMC as CMS service is crashing.
Observed error from CMS logs:

|1b9895ce-cdeb-3dd4-e8fb-2235463d206b|2025 05 29 10:57:02:494|+0300|Error| |>>|E| |cms_******.CentralManagementServer|11076|5608|| ||||||||||||||||||||||assert failure: (NameServer.cpp:528). (error.m_IDSError == IDS_WAS_SHUTDOWN_IN_PROGRESS : Error in GetOCAServersByKeySAP BusinessObjects BI platform CMS: CMS system database "<DSN_Name>" is not available. The error cannot be rectified by the end user. Please report this error to your system administrator or database administrator. (FWB 00024) No database connections remaining.

" is not available."> Read more...

Environment

SAP Information Platform services 4.x
SAP Business objects Business intelligence platform 4.x
SAP Data Services 4.x
Windows OS

Product

SAP BusinessObjects Business Intelligence platform all versions ; SAP Data Services 4.3

Keywords

BI4_CMS, SQL Anywhere , FWB 00024, BI, 4.x, CMC , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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