SAP Knowledge Base Article - Public

3615976 - Automatic Recall of Statements not working with feature enabled - Variable Pay

Symptom

For Variable Pay templates, statements are not being recalled when feature "Enable recall of statements when completed worksheets are routed back to in-progress status." is enabled under Action for All Plans -> Company Settings.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Variable Pay

Reproducing the Issue

  1. Go to Company Settings under Action for All Plans
  2. Make sure the option "Enable recall of statements when completed worksheets are routed back to in-progress status." is enabled
  3. Go to a Variable Pay template and confirm that it has a completed form and a statement generated
  4. Route the form back to in progress
  5. Go back to the template and check Manage Statement Templates under Complete Compensation Cycle -> statement is not recalled

Cause

Feature "Include only Completed Variable Pay worksheets" is unchecked in Company Settings under Action for All Plans.

Resolution

Feature "Include only Completed Variable Pay worksheets" has to be enabled in order for the feature "Enable recall of statements when completed worksheets are routed back to in-progress status." to work. Please make sure that is enabled, otherwise it will not be applied to Variable Pay.

Keywords

variable, pay, statement, complete, compensation, cycle, generate, recall, not, working, recalling, forms, automatic, route, back, in, progress, status, company, settings , KBA , LOD-SF-VRP-PS , Personal Statements , Problem

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HCM Suite all versions