Symptom
How to Update Data on I-9 Form for New Hire who Has not been Hired?
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Try to trigger I-9 correction for section 1 in "Manage Data" > "Trigger I-9 Flow"
- Observe that the correction process only works for hired employee
Cause
Data correction for Section 1 and Section 2 of Form I-9 from the Manage Data page can only be triggered for internal employees who have already been hired.
Resolution
If this new hire has not been hired yet, the entire onboarding process can be re-triggered through "Restart Onboarding", allowing the candidate to re-fill in the data in the I-9 form.
Currently, it is not possible to restart the I-9 process separately.
See Also
Keywords
I-9, address update, onboarding, section 1, correction, restart onboarding, internal employees, compliance forms, Trigger I-9 flow , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem
SAP Knowledge Base Article - Public