SAP Knowledge Base Article - Public

3616144 - How to Update Data on I-9 Form for New Hire who Has not been Hired - Onboarding

Symptom

How to Update Data on I-9 Form for New Hire who Has not been Hired?

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Try to trigger I-9 correction for section 1 in "Manage Data" > "Trigger I-9 Flow"
  2. Observe that the correction process only works for hired employee

Cause

Data correction for Section 1 and Section 2 of Form I-9 from the Manage Data page can only be triggered for internal employees who have already been hired.

Resolution

If this new hire has not been hired yet, the entire onboarding process can be re-triggered through "Restart Onboarding", allowing the candidate to re-fill in the data in the I-9 form.

Currently, it is not possible to restart the I-9 process separately.

See Also

Keywords

I-9, address update, onboarding, section 1, correction, restart onboarding, internal employees, compliance forms, Trigger I-9 flow , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem

Product

SAP SuccessFactors Onboarding all versions