SAP Knowledge Base Article - Public

3616212 - Got error "Unexpected error occurred, please contact system admin for help." when import data from OData Service connection based on SAC Data Export API in SAP Analytics Cloud (SAC)

Symptom

  • Refresh import job or create a new import data model based on OData services connection using Data Export API from SAC failed with error message:
    • "Unexpected error occurred, please contact system admin for help."
  • OData Service connection can be saved successfully.
  • Metadata can be fetched successfully.
  • Data service URL is https://{BaseURL}/providers/{NamespaceID}/{ProviderID}/, like "https://your-sac-tenant-url.cloud/api/v1/dataexport/providers/sac/QWERTY123456/"

Environment

SAP Analytics Cloud (Enterprise) 2025.8.6

Reproducing the Issue

  1. Login to SAC.
  2. Go to model.
  3. Refresh the import job, failed and error message is 
    "Unexpected error occurred, please contact system admin for help."
  4. Or create a new model based on the OData service connection based on SAC Data Export API.
  5. Got the same error:
    "Unexpected error occurred, please contact system admin for help."

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

Keywords

KBA , LOD-ANA-AQU-ODATA , Acquiring Data into SAC using an ODATA connection , LOD-ANA-ML-DI , Data Integration, Data Export API, Data Import API , Problem

Product

SAP Analytics Cloud 1.0