SAP Knowledge Base Article - Public

3616285 - User not updating to INACTIVE SF User connector

Symptom

User not getting inactivated showing error cancelStudentActiveEnrollments 

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. SF User Connector runs
  2. For a specific user it is not getting inactivated
  3. Logs show error cancelStudentActiveEnrollments

Cause

The user is currently registered in a Class.

Resolution

  1. Unregister user from the active class they are currently registered.
  2. Run SF User Connector again to inactive the user successfully.

Keywords

Inactive User, SF User Connector, Connector, cancelStudentActiveEnrollments, Inactivate, Record not found , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors HCM Core 2505