SAP Knowledge Base Article - Public

3616403 - HANA Cloud region is in maintenance window message in DPAgent log

Symptom

In the DPAgent log similar messages like below are shown:

[ERROR]  DPFramework | JDBCConnector.makeConnection [] - Failed to connect to server (1 of 10 attempts).
[ERROR]  DPFramework | JDBCConnector.makeConnection [] - com.sap.db.jdbc.exceptions.JDBCDriverException: SAP DBTech JDBC: [1897]: HANA Cloud region is in maintenance window

Environment

SAP Datasphere

Reproducing the Issue

Check DPAgent log

Cause

The JDBC connectivity was failing between DPAgent and SAP HANA Cloud in the maintenance timeframe.

Resolution

Check in Cloud Availability Cockpit the scheduled maintenance window for the given region. About this more details available on the Support Portal Get Notified on Cloud Service Availability

In addition, the registered System Owner of the SAP Datasphere tenant, get mail notification on these upcoming maintenance.

See Also

Keywords

KBA , DS-DI-RT , Remote Tables , DS-DI-CON , Connections , HAN-DP-SDI-DS , SAP Datasphere specific SDI issues , Problem

Product

SAP Datasphere all versions