3616470 - Is it possible to configure customer-specific email body text for output messages in SAP S/4HANA Cloud Public Edition?

• Unable to send order confirmations with customer-specific notes and attachments.
• The option available in ECC is not found in SAP S/4HANA Public Cloud.
• Output Parameter Determination lacks support for tailored recipient messages.

SAP S/4HANA Cloud Public Edition

1. Attempt to define specific notes for customers in the output settings in the application "output parameter determination".
2. Observe that the functionality available in ECC via transaction VV11 is not found in SAP S/4HANA Public Cloud.

• SAP S/4HANA Cloud Public Edition follows a simplified and standardized architecture to maintain extensibility and lifecycle stability.
• Unlike ECC, email body texts in the cloud system are template-based and cannot dynamically vary by customer out-of-the-box.

1. Global Email Template (Standard Behavior)

Maintain a single email body text using the Maintain Email Templates app. This is applied per output type and channel (e.g., External Email).

• Static body text used for all customers sharing that output configuration.

2. Workaround – Multiple Email Templates + OPD Rules

As a workaround, configure multiple Email Templates with different text bodies, and define Output Parameter Determination (OPD) rules to assign templates based on specific conditions (e.g., Sold-To Party, Country).

NOTE: This workaround is recommended only for small, predefined customer groups, due to increasing complexity and maintenance overhead.

Not Supported:

• Dynamic email body text per customer (e.g., pulling from customer master or text fields) is not supported in public cloud.
• BAdI-based logic for email body modification is currently not exposed in S/4HANA Cloud Public Edition.

Output Parameter Determination Help Portal

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Maintain Templates Help Portal

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