Symptom
- Unable to send order confirmations with customer-specific notes and attachments.
- The option available in ECC is not found in SAP S/4HANA Public Cloud.
- Output Parameter Determination lacks support for tailored recipient messages.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Attempt to define specific notes for customers in the output settings in the application "output parameter determination".
- Observe that the functionality available in ECC via transaction VV11 is not found in SAP S/4HANA Public Cloud.
Cause
- SAP S/4HANA Cloud Public Edition follows a simplified and standardized architecture to maintain extensibility and lifecycle stability.
- Unlike ECC, email body texts in the cloud system are template-based and cannot dynamically vary by customer out-of-the-box.
Resolution
1. Global Email Template (Standard Behavior)
Maintain a single email body text using the Maintain Email Templates app. This is applied per output type and channel (e.g., External Email).
-
Static body text used for all customers sharing that output configuration.
2. Workaround – Multiple Email Templates + OPD Rules
As a workaround, configure multiple Email Templates with different text bodies, and define Output Parameter Determination (OPD) rules to assign templates based on specific conditions (e.g., Sold-To Party, Country).
NOTE: This workaround is recommended only for small, predefined customer groups, due to increasing complexity and maintenance overhead.
Not Supported:
- Dynamic email body text per customer (e.g., pulling from customer master or text fields) is not supported in public cloud.
- BAdI-based logic for email body modification is currently not exposed in S/4HANA Cloud Public Edition.
See Also
Output Parameter Determination Help Portal
3008187 - Purchase Order Output Management in SAP S/4HANA Cloud Public Edition - SAP for Me
2706322 - What is Support – What is Consulting: Cloud Solutions
2963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Public Edition
Keywords
SAP S/4HANA Cloud Public Edition, Public Cloud, order confirmations, customer-specific notes, attachments, ECC, SAP S/4HANA Cloud, output parameter determination, form template customization, text types, custom fields, logic, email body, static email body, custom email templates, Maintain Email Template , KBA , SD-SLS-GF-OC-2CL , S/4HANA: Output Control on Sales Documents (Public Cloud) , Problem