SAP Knowledge Base Article - Public

3616478 - Common Document Center Migration Job Errors - Onboarding 1.0

Symptom

What are the various error, re-Run the Job, and conclude the Onboarding 1.0 Document Center Migration action?
Common error states and how to resolve them with Document Center Migration job.

Environment

SAP SuccessFactors Onboarding 1.0

Cause

1. Started, but, % is not changing (job appears stuck) 

Error Description: If you notice that a job starts but the progress remains at a certain percentage and does not change, it indicates that the job has failed. 

Possible Cause: This issue should not happen, and the job should error out. 

Resolution: This is a valid case for Cloud Product Support. Please create a support case, and our team will investigate the issue. 

2. Retrieval Failed 

Error Description: The retrieval process has failed, possibly due to a bad configuration. 

Possible Cause: This issue usually requires manual intervention. 

Resolution: Please contact our support team so they can review your configuration settings and apply the necessary fixes. 

3. BSS Migration Not Completed 

Error Description: BSS Migration is not completed for all data centers. 

Possible Cause: Your account does not have enough total storage, and you need to purchase more. 

Resolution: Please engage with your account representative to purchase additional storage SKU. 

4. Insufficient Storage 

Error Description: You do not have sufficient storage available. 

Possible Cause: Your account does not have enough total storage, and you need to purchase more. 

Resolution: Please engage with your account representative to purchase additional storage SKU. 

5. Insufficient Space 

Error Description: You have sufficient storage, but it has been filled up, with 10GB or less of storage free. 

Possible Cause: Your storage is almost full, and you need to free up space or purchase additional storage. 

Resolution: Please engage with your account representative to purchase additional storage SKU. 

6. Unsupported File Types 

Error Description: Some of your file types are not supported for automatic backup. 

Possible Cause: As documented, certain file types are not supported for automatic backup. 

Resolution: You need to manually export these unsupported files and back them up independently. 

7. Runtime Issue 

Error Description: You are experiencing a runtime issue.
 
Possible Cause: This type of issue typically involves an engineering or operational problem. 

Resolution: This is a valid case for support. Please create a support ticket, and our team will address the issue. 

 

8. Individually Failed Files 

Error Description: A certain number of your files have failed to process. 

Possible Cause: There may be various reasons for individual file failures, such as corruption or unsupported formats. 

Resolution: We will show you which files have failed. Please review these files and either retry the process or manually handle the failed files. 

 
 

Resolution

 

For further help please follow this implementation guide:
https://help.sap.com/docs/successfactors-onboarding/implementing-onboarding/migrating-documents-from-onboarding-1-0?locale=en-US 

 
 
 
 
 
 
 



 
 
 
 
 

 

Keywords

OBD, OBX, ONB, Migration Job , KBA , LOD-SF-OBD-DOC , Document Center, Documents , Problem

Product

SAP SuccessFactors Onboarding all versions