SAP Knowledge Base Article - Preview

3616489 - Data Retention Management Page Not Loading

Symptom

The Data Retention Management tool fails to load and shows the below error message.

errorId=null, timestamp=null, errorMessage=Gateway Time-out, errorName=dwr.engine.http.504, reply=<HTML><HEAD><TITLE>Error</TITLE></HEAD><BODY>
An error occurred while processing your request.<p>
Reference&#32;&#35;221&#46;6b57b5c&#46;1745349111&#46;31a78ed8
<P>https&#58;&#47;&#47;errors&#46;edgesuite&#46;net&#47;221&#46;6b57b5c&#46;1745349111&#46;31a78ed8</P>
</BODY></HTML>

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors HCM Suite 2511

Keywords

Data retention management, data retention page not loading, gateway timeout, purge rules, purge inactive user, sap SuccessFactors, performance issue, deprecated rules, manual data purge, excessive number of purge rules, Gateway Time-out , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem

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