Symptom
The Data Retention Management tool fails to load and shows the below error message.
errorId=null, timestamp=null, errorMessage=Gateway Time-out, errorName=dwr.engine.http.504, reply=<HTML><HEAD><TITLE>Error</TITLE></HEAD><BODY>
An error occurred while processing your request.<p>
Reference #221.6b57b5c.1745349111.31a78ed8
<P>https://errors.edgesuite.net/221.6b57b5c.1745349111.31a78ed8</P>
</BODY></HTML>
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP SuccessFactors HCM Suite
Product
Keywords
Data retention management, data retention page not loading, gateway timeout, purge rules, purge inactive user, sap SuccessFactors, performance issue, deprecated rules, manual data purge, excessive number of purge rules, Gateway Time-out , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem
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