SAP Knowledge Base Article - Public

3616590 - 1H 2025 | CX - eSign Offer Response Under Offer Letter Portlet Not Reflecting Correct Status - Recruiting Management

Symptom

When using the new Candidate Experience, the eSign Offer Response field under Offer Letter portlet does not reflect the correct status.

Environment

SAP SuccessFactors Recruiting Management

Resolution

The issue has already been addressed by Software Engineering team. Currently, SAP internal teams are working on having the fix deployed through a Patch.

Keywords

status, reflecting, incorrect, offer, letter, eSign, docusign, CX, KI2505, CX2505 , KBA , LOD-SF-RCM-CAN-CX , Candidate eXperience redesigned , Known Error

Product

SAP SuccessFactors Recruiting all versions