SAP Knowledge Base Article - Public

3616770 - Continuous Feedback request appears in To-do list raised for inactive employment record

Symptom

There is a non-working Continuous Feedback request reminder in the to-do list (not homepage card) panel for an inactive employee. When clicking on the reminder, error appears: "Sorry, there is no feedback request for your current profile"

Environment

SAP SuccessFactors Continuous Performance Management

Reproducing the Issue

  1. Employee who has multiple employments (including an inactive employment) open Home Page
  2. In To-Do list a continuous feedback request reminder appears
  3. Click on the panel
  4. Error appears: "Sorry, there is no feedback request for your current profile"

Cause

This is expected behavior when there are multi-employments (one person id, but 2+ user sys ids).

To-do list is based on person id, but feedback list is based on the user sys id of login user. So the login user may see different numbers between the to-do list and feedback request popup.

For example, when the login user (current employment) doesn't have any feedback requests, but has another inactive employment which has one feedback request, then he can see 1 feedback request in the to-do list, but can't see it in the feedback request popup.

Resolution

If this is a feature that you would like to see altered, please raise an enhancement request. 

Please see the following KBA - 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me which outlines the process of raising an enhancement request. 

You may give feedback directly to the Product team via the Customer Community.  

To have your idea considered and voted on, and to track the interest of others, please visit Improvement Request Lists - Customer Influence. 

See Also

Impact of Multiple Employment on Home Page and To-Do List | SAP Help Portal

3211352 - Completed To-Do Approval Cards On Home Page - SAP for Me

3274992 - Performance Form In 'For You Today' Cards for Employees on Multiple Employments - Latest Home Page - SAP for Me

Keywords

continuous feedback, request, feedback, cpm, to-do, to do, todo, home page, card, reminder, performance, continuous performance management, inactive, multiple employment, multi-employment, account, error, Sorry, there is no feedback request for your current profile, profile , KBA , LOD-SF-CPM-FBK , Achievement Feedback, Get Feedback , LOD-SF-PLT-TOD , To-Do List Issues , How To

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Performance & Goals 2411 ; SAP SuccessFactors Performance & Goals 2505 ; SAP SuccessFactors Platform all versions