3616774 - Service Confirmation is Not Cancelled in the Intercompany Field Service and Repair Scenario

Service confirmation ABC was created from the Goods and Service Receipt DEF. After the Goods and Service Receipt DEF is cancelled, the service confirmation is not cancelled accordingly. A process communication error is appearing in the document flow.

• It is the intercompany field service and repair scenario.
• ABC represents the ID of the service confirmation.
• DEF represents the ID of the goods and service receipt.

SAP Business ByDesign

service confirmation; not cancelled; PCE; process communication error;  Actual duration missing; intercompany. , KBA , SRD-CRM-SEO , Service Orders , Problem