SAP Knowledge Base Article - Public

3616922 - How to delete SAP Analytics Cloud, add-in cache on Mac

Symptom

There is a requirement to delete cache for SAC add-in, but cannot find the folder in Mac.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Analytics Cloud, add-in for Microsoft Excel

Resolution

  1. Close Excel.
  2. Navigate to this folder: /Users/<user>.
  3. If the 'Library' folder cannot be found under the <user> folder, pressing "COMMAND+SHIFT+." to display the hidden folder.
  4. Navigate to this folder: /Library/Containers/Microsoft Excel/Data/Library/Application Support/Microsoft/Office/16.0/Wef.
  5. Search for ‘8a512e2b-c04e-4c06-9235-11b6cd59f584’. Delete all the files/folders returned in the search results.

See Also

5. Clear the add-in cache

Keywords

SAP Analytics Cloud, add-in, clear cache, Mac, Microsoft Excel , KBA , LOD-ANA-OF-XLA , SAP Analytics Cloud, add-in for Microsoft Office , Problem

Product

SAP Analytics Cloud, add-in for Microsoft Office all versions

Attachments

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