SAP Knowledge Base Article - Public

3617112 - E-signature assignee is not getting updated when DocuSign is enabled - Onboarding

Symptom

  • E-Signature Assignee is not getting updated according to 2505 release update
  • E-signature task should be updated in onboarding dashboard with a single assignee name, but it is not getting updated when DocuSign is enabled

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login into instance
  2. Go to Add New Hire to Onboarding
  3. Create a new hire
  4. Complete PDC & ADC
  5. In the onb dashboard, complete E-Signature will display Assigned to +1 more

Cause

Expected behaviour.

Resolution

This enhancement applies only to scenarios involving e-signatures and does not extend to DocuSign. When forms are sent through DocuSign, the BPE is updated only after all assignees have completed their portions of the DocuSign process.

See Also

Additional Enhancements to Onboarding Dashboard

Keywords

e-signature, assignee, onboarding dashboard, new release, update, DocuSign, BPE, enhancement, SAP SuccessFactors , KBA , LOD-SF-OBX-DBD , Dashboard , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding 2505