3617179 - Unable to move candidate in withdrawn status to other status in new candidate workbench - Recruiting

When trying to move in Withdraw Status to other application status from Latest Applicant Workbench. Error message: "You can’t move the candidate to the next status because a status comment is required for job application ID XXXX."

SAP SuccessFactors Recruiting Management

1. Switch to Latest Applicant Workbench.
2. Go to candidate that is in Withdrawn Status
3. Click on Move > Move to Other status
4. Receive error: "You can’t move the candidate to the next status because a status comment is required for job application ID XXXX."

Allow users to optionally provide comments on application status change is not enabled in Manage Recruiting Settings.

When moving candidates that is in Withdrawn Status to other application status when new candidate workbench is enabled, the comment box that is required to move candidates on this status will not appear if "Allow users to optionally provide comments on application status change" is not enabled. 

To enable the feature: 

1. Go to Admin Center 
2. Go to Manage Recruiting Settings
3. Go to Applicant profile settings 
4. Check Allow users to optionally provide comments on application status change  
5. Click on Save 

Note: When new candidate workbench is not enabled, it is not required to turn on the feature. 

Enabling or Disabling Status Change Comments

withdrawn status, new application, latest applicant workbench, recruiting, comment field, move candidate, application status change, manage recruiting, admin center, error message, candidate management , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem