SAP Knowledge Base Article - Public

3617219 - Error when Opening Generated Word Document

Symptom

When trying to Open a document generated on CPQ, Microsoft Word throws an Error:  "Word experienced an error trying to open the file”.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  • Create a Document Tempalte which contains a Shape Object
  • Generate Document 
  • Try to Open file
  • Error is thrown.

Cause

Bug.

Resolution

  • Root Cause: Shape Object present in the document is leading to error after document is generated in CPQ
  • Workaround: Remove shape from the template
  • ETA: CPQ-2511.

See Also

Known Issues in SAP CPQ

Keywords

Bug, Word, Word experienced an error trying to open the file, DocGen, Document Generation, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error

Product

SAP CPQ 2024