3617219 - Error when Opening Generated Word Document that contains Shape Object

When trying to Open a document generated on CPQ, which contains a Shape Object, Microsoft Word throws an Error:  "Word experienced an error trying to open the file”.

SAP CPQ

• Create a Document Template which contains a Shape Object
• Generate Document 
• Try to Open file
• Error is thrown.

System Limitation.

• Root Cause: Shape Object present in the document is leading to error after document is generated in CPQ
• Workaround: Remove shape from the template
• This limitation is caused by the Aspose engine CPQ uses to generate documents
• Warning logs are registered in Event Log informing when shapes (other than images) are used in headers or footers, since these cause the final document to break and prevent it from opening
• Word offer ways to check the existence of Shape Objects in the document:
  1. Using Selection Pane: Home -> In Editing Group click on Select -> Choose Selection Pane
  2. Using Find and Replace Tool:  Edit -> Find -> Choose Object from the dropdown list.

• Microsoft Support - Use the Selection pane to manage objects in documents
• SAP Help Portal - Limitations and Known Issues

Limitation, Word, Word experienced an error trying to open the file, DocGen, Shapes, Document Generation, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error