Symptom
When trying to Open a document generated on CPQ, Microsoft Word throws an Error: "Word experienced an error trying to open the file”.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Create a Document Tempalte which contains a Shape Object
- Generate Document
- Try to Open file
- Error is thrown.
Cause
Bug.
Resolution
- Root Cause: Shape Object present in the document is leading to error after document is generated in CPQ
- Workaround: Remove shape from the template
- ETA: CPQ-2511.
See Also
Keywords
Bug, Word, Word experienced an error trying to open the file, DocGen, Document Generation, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error
Product
SAP CPQ 2024