Symptom
The new design of the View My Pending Request workflow page does not display any workflow request for a newly added approver on the workflow dynamic group after the workflow is initiated.
Environment
SAP SuccessFactors Employee Central: Workflows.
Reproducing the Issue
- Configure workflow with Dynamic group as step approver.
- Initiate the workflow.
- Go the Dynamic group, add a new approver.
- Proxy as new approver added in step 3 and check the To Do tile - request not present.
- Check View My Pending Request, the request is not visible.
Cause
This is expected behavior as per current design.
Once workflow is triggered and if any changes are done to workflow approver groups or through Workflow configuration, the workflow request will not be dynamically re-routed to new approvers. Thus, they cannot view the workflow in View pending workflows.
Resolution
- Currently, the new UI "View My Pending Workflow Request" will not display the workflow request for the newly added approver.
- Please submit an enhancement request specifically about this to have it considered within future development cycles in our Customer Community Portal. For detailed steps on How to Submit Ideas for SAP SuccessFactors Products, please refer to KBA 2090228.
See Also
Keywords
workflows, pending workflows, approvers, access requests, approval page, workflow groups, workflow configuration, re-submit, manage workflow request, new approver, workflow initiated, Change workflow approver group, dynamic group. , KBA , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , LOD-SF-EC , Employee Central , Product Enhancement