SAP Knowledge Base Article - Preview

3617531 - XDL SFTP Authentication Failure 'keyboard -interactive,publickey' in SAP SuccessFactors Incentive Management

Symptom

  • The following error is received while trying to connect to XDL dropbox using filezilla/CPI application: com.jcraft.jsch.JSchException: Auth fail for methods 'keyboard-interactive,publickey'
  • Not able to connect to SFTP Server via CPI or Filezilla


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Environment

SAP SuccessFactors Sales Performance Management

  • Incentive Management on Hyperscalers

Product

SAP SuccessFactors Incentive Management all versions

Keywords

SFTP, connection issue, SAP SuccessFactors, Incentive Management, com.jcraft.jsch.JSchException, Auth fail, keyboard-interactive, CPI, Filezilla, incorrect key, private key, reload key. , KBA , CEC-SAL-COM , SuccessFactors Incentive Management , CEC-SAL-COM-CDL , Express Data Loader , Problem

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