SAP Knowledge Base Article - Preview

3617647 - Including Job Run ID in Service NOW Incident - SAP Cloud ALM

Symptom

  • Integrated Service Now and CLOUD ALM in Job & Automation Monitoring and incident is created
  • Trying to get the Job Run ID in the Description and in Short Description on Service NOW Incident -> is this field available?
  • Need to make adjustments in Mapping Management but do not know technical field name

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


Read more...

Environment

SAP Cloud ALM

Product

SAP Cloud ALM all versions

Keywords

Cloud ALM, Job Monitoring, API, Service Now, Run ID. , KBA , SV-CLM-OP-JM , Job and Automation Monitoring Service , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.