SAP Knowledge Base Article - Public

3617669 - Groupware SAP Sales Cloud Side Panel is Missing in New Outlook

Symptom

Groupware SAP Sales cloud side panel is not visible in New Outlook.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP Sales Cloud Version 2

Resolution

After opening any email in Outlook click on the Apps button then select SAP Sales cloud. Refer to the screenshot below:

Keywords

Outlook, New, Side Panel, Addin, Add in, Groupware, Server Side, Missing, Visible , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Attachments

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