SAP Knowledge Base Article - Preview

3617677 - Error "Please set one record as primary record" for Emergency Contact is not happening in PDC step - Onboarding

Symptom

  • During the New Hire process in Onboarding, when completing the Personal Data Collection (PDC) step, the system does not trigger an error message requiring the user to set an emergency contact as Primary = Yes.
  • External role has all necessary permissions to complete the step, including Emergency Information permission.
  • This behavior may lead to records being submitted without a designated primary contact. This issue does not occur in other steps such as Final Review, where the validation behaves as expected.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

Emergency, Contact, Primary, Personal, Data, Collection, PDC, Onboarding, Review, Validation, Missing, Happen, Error, Portlet, OBX, ECT-255189, Please set one record as primary record , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

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