Symptom
- Onboarding delegation is not working: Admin completing the task is unable to select employee for assign buddy task.
- There is no clear error displayed.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Proxy as user who has been delegated the task
- Tiles for the task are on the users homepage
- Attempt to complete the tasks
- Task does not load
- Admin is unable to select employee for assign buddy task
Cause
Misconfiguration of permissions.
Resolution
- Create a target population for all external candidates
- Select the role that has the permissions
- Navigate to Assignments - select Add Role Assignment
- Basic information: Target Population User Type set to External Onboarding User
- Grant Access To:
- Select Employee
- From Groups - select group (may need to create groups of the users you require to assign the permissions to)
- Create a Target Population:
- Everyone
- Set Target Criteria as per your requirements
- Preview the new assignment
- Save
Keywords
onboarding delegation, sap successfactors onboarding, target population, external candidates, permissions, tasks, welcome message, assign buddy, troubleshooting, role assignment, onboarding tasks , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem
Product
SAP SuccessFactors Onboarding
SAP Knowledge Base Article - Public