Symptom
For workflow with approver type as 'Position' or 'Position Relationship', is it possible to route the workflow to next level manager or auto approve/escalate the workflow if the current approver position is vacant?
Environment
SAP SuccessFactors Employee Central: Workflows
Reproducing the Issue
- Create a workflow with approver type as 'Position' or 'Position Relationship'.
- Perform the action to trigger the workflow.
- Check if there is an option to route the workflow or auto approve/escalate the workflow if the approver position is vacant.
Resolution
- Currently there is no option to route the workflow or set up auto approval or escalation for cases where the approver position is vacant.
- However, there is an open enhancement request in the Ideas portal. You can vote for the same using the link https://influence.sap.com/sap/ino/#/idea/304204
Keywords
approver position is vacant, workflow approver, auto approval. route workflow, next level manager, vacant position, workflow escalation , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-POS-WFL , Position Workflows , LOD-SF-EC-WFL-RUT , Workflow Routing, Dynamic Roles & Groups , How To
Product
SAP SuccessFactors Employee Central all versions