SAP Knowledge Base Article - Public

3617763 - Is it possible to route the workflow approval to next level manager if the current approver position is vacant?

Symptom

For workflow with approver type as 'Position' or 'Position Relationship', is it possible to route the workflow to next level manager or auto approve/escalate the workflow if the current approver position is vacant?

Environment

SAP SuccessFactors Employee Central: Workflows

Reproducing the Issue

  1. Create a workflow with approver type as 'Position' or 'Position Relationship'.
  2. Perform the action to trigger the workflow.
  3. Check if there is an option to route the workflow or auto approve/escalate the workflow if the approver position is vacant.

Resolution

  • Currently there is no option to route the workflow or set up auto approval or escalation for cases where the approver position is vacant. 
  • However, there is an open enhancement request in the Ideas portal. You can vote for the same using the link https://influence.sap.com/sap/ino/#/idea/304204

Keywords

approver position is vacant, workflow approver, auto approval. route workflow, next level manager, vacant position, workflow escalation , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-POS-WFL , Position Workflows , LOD-SF-EC-WFL-RUT , Workflow Routing, Dynamic Roles & Groups , How To

Product

SAP SuccessFactors Employee Central all versions