SAP Knowledge Base Article - Preview

3617823 - "You are not allowed to create the instance" Error due to External Hook Execution

Symptom

When performing actions on an entity screen, you might encounter the following errors:

  • FAILED_PRECONDITION: Error while parsing response data for pre-hook external hook
  • FAILED_PRECONDITION: Error while parsing response data for post-hook external hook

Upon checking the Logs tab in Extensibility Administration, you may also see errors such as: "You are not allowed to create the instance 'ABC/' in external hook." Note that 'ABC/' is just an example and may refer to any array.


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Error while parsing response data for pre-hook external hook, pre hook, post hook, You are not allowed to create the instance, external hook, log, error , KBA , CEC-CRM-CZM-CUL , Custom Logic for for SAP Sales/Service Cloud , Known Error

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