3618007 - Service Confirmation is Finished Status But the Invoice Status Remains In Process or Not Started

Service Confirmation ABC is Finished status but the invoice status remains In Process (or Not Started) instead of Finished.

• ABC represents the ID of the service confirmation.

SAP Business ByDesign

1. Go to the Field Service and Repair - Service Confirmations work center view.
2. Find the service confirmation ABC and Open it.
3. The Status of the confirmation is Finished.
4. Go to Invoicing tab, the invoice status is In Process.

The invoice status of service confirmation ABC is In Process because the invoice status of item line XX is Not Started status. Since not all the lines are invoiced, the document invoice status remains In Process.

The line XX of service confirmation ABC is Non-Billable selected, however, in the reference service order line, Non-Billable is not selected. When creating the service confirmation out of the service order, the non-billable indicator copied into the service confirmation lines, hence system expects the invoice for the line XX, and invoice status is Not Started.

For Spare Parts items, when the Non-Billable is selected in the service confirmation line, it will not change the invoice status to Not Relevant, it remains Not Started.

For service item with type as "Service - time and material", when the Non-Billable is selected in the service confirmation line, it will change the invoice status to Not Relevant.

For service item with type "Service - fixed price", you are not able to change the Non-Billable indicator, it stays Not Selected status, so invoice status remains Not Started.

In this case, the line XX is spart part item, even the Non-Billable is selected, the invoice status is still Not Started even the confirmation is Finished. Since the other item lines are invoiced, so the document invoice status remains In Process. 

If in the confirmation, all item lines are Not-Billable, the document invoice status remains Not Started.

This is the correct designed behavior.

service confirmation; invoice status; Not Started; Non-Billable. , KBA , SRD-CRM-INV , Customer Invoicing , Problem