SAP Knowledge Base Article - Public

3618095 - ''Sorry, we could not authenticate you...'' error when trying to login to SAP Datasphere

Symptom

User is trying to login to SAP Datasphere but getting error message:

"Sorry, we could not authenticate you. Try again".

Environment

SAP Datasphere

Resolution

  1. Check with System Owner, if the user was created in Datasphere and roles has been assigned.
  2. Use "Forgot Password" link on logon page to trigger a password reset email.
  3. After that, click the link in password reset email and authentication should be successful after password reset.
  4. To login use the email address associated with the user in Datasphere to login. 

Keywords

sap datasphere, ds, dwc, login, authentication,  , KBA , DS-SEC , Security (Users, Roles) , Problem

Product

SAP Datasphere 1.0