Symptom
The Detail icon column is visible in the Sales Quote tab, but it disappears after the quote's status is changed to "WON".
Environment
SAP Cloud for Customer
Reproducing the Issue
- Log in C4C.
- Go to Sales Work center.
- Select Sales Quotes.
- Select more than one sales quote with the status for the column Progress is set to 'PENDING' in OWL view.
- Click on "More" and change status to 'WON'.
- Check the Open Object Details button disappears.
Cause
This is the expected behavior based on the current system implementation. When a Sales Quote is set to "WON", the framework hides the Detail icon column in the Sales Quote tab due to predefined restrictions within the underlying UI framework.
Resolution
As it is a behavior of the system, you may raise an idea in the SAP Sales Cloud Portal requesting this functionality:
https://influence.sap.com/sap/ino/#/campaign/1868
The Customer Influence portal is the correct channel for requirements of changes in the system behavior.
There, other customers can also vote for the idea and depending on the demand from the customer community, the developers will evaluate and plan accordingly for a possible implementation of this new feature.
Keywords
SalesQuotes; MassChange; ProgressStatus; ObjectDetails; ButtonDisappears; OWL; DetailIcon; Status; WON; UI; Behavior; QuoteTab; C4C; CloudForCustomer , KBA , LOD-LE-CQP , Customer Quote Processing , Problem