3618113 - Why Does the Object Details Button Disappear After Performing a Mass Change on 'Progress' Status in the Sales Quotes OWL?

The Detail icon column is visible in the Sales Quote tab, but it disappears after the quote's status is changed to "WON".

SAP Cloud for Customer

1. Log in C4C.
2. Go to Sales Work center.
3. Select Sales Quotes.
4. Select more than one sales quote with the status for the column Progress is set to 'PENDING' in OWL view.
5. Click on "More" and change status to 'WON'.
6. Check the Open Object Details button disappears.

This is the expected behavior based on the current system implementation. When a Sales Quote is set to "WON", the framework hides the Detail icon column in the Sales Quote tab due to predefined restrictions within the underlying UI framework.

As it is a behavior of the system, you may raise an idea in the SAP Sales Cloud Portal requesting this functionality:

https://influence.sap.com/sap/ino/#/campaign/1868

The Customer Influence portal is the correct channel for requirements of changes in the system behavior.

There, other customers can also vote for the idea and depending on the demand from the customer community, the developers will evaluate and plan accordingly for a possible implementation of this new feature.

SalesQuotes; MassChange; ProgressStatus; ObjectDetails; ButtonDisappears; OWL; DetailIcon; Status; WON; UI; Behavior; QuoteTab; C4C; CloudForCustomer , KBA , LOD-LE-CQP , Customer Quote Processing , Problem