3618149 - RBP Troubleshooting Tool not showing Onboardees

RBP Troubleshooting tool not showing onboardees when used to search and view onboardees.

Image/Data in this KBA is from SAP internal systems, sample data or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM Core

1. Login to instance
2. Go to RBP Troubleshooting tool
3. Enter username of affected users
   There won't be any user/s shown even the Onboardees are active and have a future hire date.

Working as designed.

"Hide username in UI" in Platform Feature Settings is enabled the reason onboardees are not showing in the RBP Troubleshooting tool when searched.

Note: If this feature is enabled, username won't be displayed on the Global Header and the employee quickcard. You cannot run a username search or see username in the search results in the areas that have adopted People Search, which include the Global Header, Org Chart, People Profile, Change Audit Report, and others.

Also, if there are still "Onboardees" reported by customers that can't be searched/viewed in the RBP Troubleshooting Tool, the onboardee has not been hired yet. As long as hiring has not been completed, the onboardee is in a status where modules should not be able to access them or work with them.

Platform team can reach out to Onboarding team to have the specific affected onboarde checked if the hiring process has already been completed or not.

**For Support team, please see internal memo.

view user permission, cannot search, RBP, missing onboardee, broken RBP tool, Hide Username in UI, onboardees not showing , KBA , LOD-SF-PLT-RBP , Role Based Permissions , Problem