SAP Knowledge Base Article - Public

3618174 - Not all Sales Quotes are appearing under Account Timeline

Symptom

When filtering the Sales Quotes in Account's Timeline, not all the related Sales Quotes are shown. 

Environment

  • SAP Sales Cloud Version 2
  • SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to Accounts view.
  2. Open an Account. 
  3. Go to Timeline facet in the Account's view. 
  4. Filter by Sales Quotes.
  5. Notice that one of the related Sales Quotes is missing. 

Cause

A possible cause for this behavior is that the mentioned Account was added to the Sales Quote via an update. This could be checked in the Change History tab of the Sales Quote. 

Resolution

Currently, the Timeline Event for update of Account in Sales Quote is not available yet. This will be taken as requirement in upcoming months. 

Keywords

Sales Quote , Account , Timeline , List , Missing , Visible  , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0