3618369 - Profile picture not shown for Users

• Customer have maintained the employee records and included a profile picture. However the profile pic remains blank.

SAP Sales and Service Cloud Version 2

1. Login and open the User menu.
2. Picture is not shown.
3. Now navigate to Settings --> All Settings --> Employees.
4. Search for the respective Employee ID.
5. Picture is there.

The user assigned to this employee does not have access to the employee service.

1. The user must have at least read access to the employee service to retrieve the thumbnail URL.
2. Add the employee-service to the required role, which is assigned to this user.
3. After adding the employee-service to the role, the avatar-image will be shown.

• Refer to: https://me.sap.com/notes/0003427069 - Profile pictures not shown in OWL / table view

profile picture, employee records, thumbnail URL, access error, status 403, avatar-image, employee-service, role ZCGM_SALES , KBA , CEC-CRM-EMP , Employee for SAP Sales/Service Cloud , Problem

SAP Sales Cloud and SAP Service Cloud Version 2 all versions