Symptom
- Customer have maintained the employee records and included a profile picture. However the profile pic remains blank.
Environment
SAP Sales and Service Cloud Version 2
Reproducing the Issue
- Login and open the User menu.
- Picture is not shown.
- Now navigate to Settings --> All Settings --> Employees.
- Search for the respective Employee ID.
- Picture is there.
Cause
The user assigned to this employee does not have access to the employee service.
Resolution
- The user must have at least read access to the employee service to retrieve the thumbnail URL.
- Add the employee-service to the required role, which is assigned to this user.
- After adding the employee-service to the role, the avatar-image will be shown.
See Also
- Refer to: https://me.sap.com/notes/0003427069 - Profile pictures not shown in OWL / table view
Keywords
profile picture, employee records, thumbnail URL, access error, status 403, avatar-image, employee-service, role ZCGM_SALES , KBA , CEC-CRM-EMP , Employee for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions