SAP Knowledge Base Article - Public

3618671 - Unable to use the "Change Location" functionality in Joule

Symptom

"Oops, something went wrong. I can't provide you with service now. Please try again later." Error when trying to use "Change location" function in Joule.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Open Joule
  2. Type: “Change location”.
  3. Select random employee and Enter: “Change location to XXX.
  4. Joule responds with correct information and gives you option to submit.
  5. Click Submit.
  6. Observe the error message: "Oops, something went wrong. I can’t provide you with service now. Please try again later.” 

Cause

  • This was caused by a mandatory field in "Time Management" not being maintained.
  • Change location function requires all mandatory fields to be filled.

Resolution

  • Ensure all mandatory fields in Employee Profile are maintained.
  • Ensure no OnSave rules are affecting the "Change Location" function.

See Also

3390798 - Joule availability in SAP SuccessFactors

Keywords

Oops, something went wrong. I can’t provide you with service now. Please try again later, Joule, Change Location, Change_Location, Joule Location,  , KBA , LOD-SF-EC-PER-ADR , Home Adress - Config, Rules, RBP, UI , Problem

Product

SAP SuccessFactors Employee Central all versions